Shipping policy

 This shipping policy explains how Trent Allen Products LLC (doing business as “Trent Allen Gourmet Coffee”) operates its shipping procedures and how we strive to meet your expectations with every order. Whether you’re a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

 Shipping and Delivery 

 We will choose the best shipping options, depending on location of delivery to customer.

 Free Shipping

 As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping on All Coffee and Tea.

 

Shipping Times

The order to ship time is generally 3-5 business days. Ship to delivery is generally 1-5 business days. The result is coffee arriving to you right at the peak of flavor.

 We strive for a swift preparation process and orders are typically processed and dispatched within Up to 24-48hrs so that customers can receive their items promptly.

 In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

Apparel and gifts

 These items are custom and made to order, items typically take 5-7 business days to be delivered

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.

 Shipping Restrictions

 We do not ship internationally

 Contact Information

 If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

 - Sales@trentallencoffee.com

 This document was last updated on November 18, 2024

Refund Policy 

 Thanks for purchasing our products at Trent Allen Gourmet Coffee.

Due to the nature of our business and products we sell, such as food items, including Coffee, Tea etc. are not eligible for returns after purchase, and refunds will not be issued, except on a case-by-case basis if products were damaged in transit and found to be at fault of the shipping carrier. Customer must immediately contact us and provide pictures of damages to be considered for possible refund.

we do not refund orders for buyer’s remorse.

For any other items to be eligible for a refund, you must contact us immediately, with images of damages/or other acceptable reason for return. If we accept the reason for return, customer must fill out appropriate form provided by us and  the item must be returned to the address we will provide within 14 calendar days of the purchase. The item must be in its original condition. 

If anything is unclear or you have more questions feel free to contact our customer support team.